A debt collector called my workplace

What's happening

Collectors may try to reach you at work, but there are guidelines about doing so reasonably and discreetly. They generally should not discuss your debt with your colleagues or employer.

If contact at work is causing problems, you can ask them to use a different method instead.

Your first steps

Set a boundary clearly and keep a record:

• Tell the collector that contact at work is not convenient and give an alternative.
• Put your request in writing where possible.
• Note the date, time and what was said for each call.

You can say, 'Please don't contact me at work — use my personal email or post instead.'

Step by step

1. Ask them to stop contacting your workplace and provide a preferred method.
2. Confirm it in writing so there's a record.
3. Keep dealing with genuine debts through your chosen channel.
4. Log any further work contact after you've asked them to stop.
5. Complain if it continues unreasonably.

Your rights

Collectors should contact you reasonably and respect your privacy — they generally shouldn't reveal your debt to your employer or workmates. The precise limits can vary, so check your situation. If contact at work continues after you've asked them to stop, you can complain to a body in our directory.

Where to get free help

If workplace contact is stressing you out, free help is available. Call the National Debt Helpline on 1800 007 007 for confidential support, and see our help centre for how to raise a complaint.