Financial Counselling Explained
A plain-English guide to what free financial counselling is, what counsellors do and how to get help.
In this profile
- Explain in plain English what financial counselling is
- Clarify what a financial counsellor does and does not do
- Reassure readers that the service is free, independent and confidential
- Help readers understand when and how to access financial counselling
- Point readers to trusted ways to find a counsellor
6 min
What it is
Financial counselling is a free, independent and confidential service that helps people who are struggling with money and debt. A financial counsellor is a trained professional who helps you understand your situation, know your rights, and work out your options. They do not sell products and do not earn commission — their only goal is to help you.
It is different from financial planning or financial advice, which usually focus on investing or growing wealth. Financial counselling is about helping people in financial difficulty get back on their feet.
What a counsellor does
A financial counsellor can help you list and understand your debts, build a realistic budget, and identify which bills are most urgent. They can explain options such as hardship arrangements, payment plans, and formal debt solutions, and with your permission may speak to creditors on your behalf. They can also refer you to legal help or wellbeing support if you need it.
Crucially, a counsellor helps you make your own informed decisions — they lay out the choices, but you stay in control. You can read more about your options on our getting help guide.
Why it is free and safe
Financial counselling is funded through community and government support, which is why it is free to you. Counsellors are bound by professional standards and confidentiality, so you can speak openly. Importantly, talking to a counsellor does not affect your credit report.
Because counsellors are independent, the advice is in your interest — not a lender's. That independence is exactly what makes the service so valuable when you feel pressured or unsure.
When to reach out
The best time to seek financial counselling is as soon as money feels unmanageable — but it is never too late. Early help often means more options, such as negotiating before an account goes to recovery. If you are already facing a letter of demand or court documents, a counsellor can still help you work out what to do.
You do not need your paperwork to be perfectly in order. A counsellor will help you make sense of whatever you have.
How to get help
The simplest way to reach a financial counsellor is the National Debt Helpline on 1800 007 007, which is free and connects you with a professional counsellor. Community organisations also offer free financial counselling around Australia.
Please check the official website for current details, such as hours and chat availability. If money worries are affecting your wellbeing, Lifeline on 13 11 14 is available any time.
Key takeaways
- Financial counselling is free, independent and confidential professional help
- Counsellors help with budgets, debts, rights and dealing with creditors
- Talking to a counsellor does not affect your credit report
- Call the National Debt Helpline on 1800 007 007 to get started
Frequently asked questions
Is financial counselling really free?
Yes. Financial counselling is free, independent and confidential. Counsellors do not sell products or earn commission. The National Debt Helpline on 1800 007 007 connects you with one.
Is it the same as a financial adviser?
No. Financial advisers and planners usually focus on investing or growing wealth, often for a fee. Financial counsellors help people in financial difficulty, for free, and focus on debt and hardship.
Will it show up on my credit report?
No. Speaking to a financial counsellor is confidential and is not recorded on your credit report. It is simply support to help you make your own decisions.
This is general information, not legal or financial advice. Details can change — always confirm current contact details and processes on the organisation's official website.
Know who to turn to
A free, plain-English directory of the regulators, courts, schemes and services behind debt and credit in Australia.