Lifeline
A 24-hour crisis support and suicide prevention service for anyone in Australia who is struggling.
In this profile
- Explain that Lifeline is a 24-hour crisis support and suicide prevention service
- Show that anyone, including people in financial distress, can reach out
- Describe the kind of emotional support it offers
- Reassure readers that help is available any time, day or night
- Provide the national number and point to the official site for more
5 min
What it is
Lifeline is a national charity providing 24-hour crisis support and suicide prevention services. Anyone in Australia who is feeling overwhelmed, distressed or in crisis can reach out for confidential support from a trained crisis supporter — at any time of the day or night.
The national number is 13 11 14. Lifeline is there for emotional support; it is not a debt or financial service, but money stress is one of the very common reasons people reach out. You can learn more at lifeline.org.au.
Who it helps
Lifeline is for anyone who is struggling — including people whose distress is tied to money, debt, job loss or financial pressure. Worrying about debt can take a heavy toll on mental health, and you do not have to be at a point of crisis to call. If things feel like too much, that is reason enough to reach out.
If your stress is mainly about money, Lifeline can support you emotionally while you also seek practical help, such as the financial supports on our getting help guide.
What help it offers
Lifeline offers confidential crisis support by phone, with text and online chat options also available at certain times. A trained crisis supporter will listen without judgement, help you feel less alone, and can point you toward further support if you want it.
For practical money help, Lifeline complements services such as the National Debt Helpline and financial counselling. Looking after your wellbeing and dealing with the debt can, and often should, happen side by side.
How to get in touch
You can call Lifeline on 13 11 14 at any time, 24 hours a day. Text and online chat services are also available, though hours for these can vary — please check the official website for current details.
The official website is lifeline.org.au. If life is in danger, call 000. For money and debt help, the National Debt Helpline on 1800 007 007 connects you with a financial counsellor.
Key takeaways
- Lifeline provides 24-hour crisis support and suicide prevention — call 13 11 14
- Anyone can reach out, including people whose distress is tied to money or debt
- Support is confidential and you do not need to be at crisis point to call
- Check the official website (lifeline.org.au) for text and chat hours
Frequently asked questions
Can I call Lifeline about money stress?
Yes. Money worries are a very common reason people reach out. Lifeline offers emotional support, and you do not need to be in crisis to call 13 11 14.
Is Lifeline available at night?
Yes. The phone line on 13 11 14 is available 24 hours a day, every day. Text and online chat hours can vary, so check the official website.
Is Lifeline a debt service?
No. Lifeline provides crisis and emotional support, not financial advice. For debt help, the National Debt Helpline on 1800 007 007 connects you with a financial counsellor.
This is general information, not legal or financial advice. Details can change — always confirm current contact details and processes on the organisation's official website.
Know who to turn to
A free, plain-English directory of the regulators, courts, schemes and services behind debt and credit in Australia.