Mediation
A process where an independent person helps the parties try to reach their own agreement, without imposing a decision.
How mediation works
Mediation is a process in which an independent, neutral person — the mediator — helps the parties to a dispute communicate and explore options for resolving it. The mediator does not decide the matter or impose an outcome; their role is to assist the parties in reaching their own agreement if they can.
Mediation is often confidential and less formal than a court hearing. It may be used voluntarily or as a step some courts and tribunals encourage before a matter proceeds, depending on the jurisdiction.
Mediation in debt matters
For commercial debts, mediation can offer a faster, lower-cost path to resolution and can help preserve a business relationship. If the parties agree on terms, the result is usually recorded as a settlement. Even where mediation does not fully resolve a dispute, it can narrow the issues that remain.
This is general information only and is not legal advice. The availability and conduct of mediation vary between jurisdictions — obtain advice on your specific situation.
Confused by the jargon?
Our team explains your options in plain English — and recovers what you're owed, commission-only.